Shipping and Return Policy

Responsibility for Product Shipment

Once an order has been delivered to the shipping carrier, Bare Bones Broth Co. is no longer responsible for the contents. We encourage customers to use the tracking information provided to them to track shipments and retrieve their items promptly. Our broth is delivered and shipped in a frozen state and should be placed in the refrigerator or freezer immediately upon arrival.


TERMS and CONDITIONS

Bare Bones Broth Co. Customer Agreement

This Agreement (“Agreement”) is an agreement between you and Barebones Ventures LLC, (“Bare Bones Broth Co.”) that states the terms and conditions under which you may use the Site and receive orders from Bare Bones Broth Co., including processing and delivery of product orders. Your use of the Bare Bones Broth Co. ordering service and the Site constitutes your agreement to the terms and conditions set forth below. If you do not agree with all of the terms and conditions, please do not use the Site or the Bare Bones Broth Co. ordering service.


If you have any questions about this Agreement or the Site please send us an email: info@barebonesbroth.com


ORDER POLICIES

Placing Orders. Orders may be placed online through our secure website. Please be sure to include your full name, business name (if applicable), phone number, email address, and street address, so that we can contact you with any questions and update you with the shipping and tracking information for your orders.


Process Time. Bare Bones Broth Co. produces produces and delivers fresh batches of broth weekly. We strive to process orders within seven business days of receipt of payment. Fulfillment and shipping times vary based on the size of the order, and the distance to the destination. Due to the temperature-sensitive nature of our products and given our current shipping methods via UPS, we ship all orders on Tuesday only. This is to ensure they can be delivered by Friday at the latest.


Cancellation and Order Change Policy. All sales are final. Once an order has been shipped, no cancellations are possible. Similarly, if you wish to add to your order, Barebones Broth Co. reserves the right to treat any additions as a second order incurring additional shipping charges.


Refund Policy. While we do not accept returns for food products, we will issue credit for products that are damaged en route to their destination. To seek credit, please email or call us with the following information:
-Order number
-Damaged product item description
-Condition of damaged product upon arrival
-Date and time package was received
Thank you for your cooperation and understanding.


Product Availability. We produce our broths weekly while maintaining the highest standards to assure you the highest quality products. If for some reason we are unable to ship all or part of any order, our liability will be limited to those amounts paid under this Agreement.


SHIPPING POLICIES

Shipping Methods & Costs. All orders are shipped via UPS and include delivery confirmation or tracking information, which will be provided to you in the shipping confirmation e-mail. You will have the option of choosing between shipping methods at checkout. Please note, we reserve the right to upgrade your shipping method at no additional charge to you (e.g. upgrade ) Standard shipping is generally 1-3 business days (not guaranteed).


Flat Rate & Free Shipping. To improve your shopping experience Bare Bones now provides flat rate and free shipping options. Standard shipping is offered at a flat rate of $19.95 for all bone broth orders totaling less than $150.00 (before shipping). On all orders of $150.00 or greater, free standard shipping is provided. We cannot guarantee the timeframe or parcel arrival date for any shipping method.

Order Arrival. Our products are shipped frozen and should be removed from the shipping box immediately and placed in the refrigerator or the freezer.


PAYMENT TERMS

Invalid Payments. Bare Bones Broth Co. will not process orders that use an incorrect, expired, or over-the-limit credit card. We will try our best to contact you if this occurs. However, in the event that such an order is processed, Bare Bones Broth Co. reserves the right to collect funds for any uncollected transactions owed to it. You shall be responsible and liable for any costs, including attorneys’ costs and collection costs, that Bare Bones Broth Co. may incur in its efforts to collect any unpaid balances from you. Your right to use the Bare Bones Broth Co. Online Ordering Service is subject to limits established by Bare Bones Broth Co. and/or by your credit card issuer.


OTHER TERMS and CONDITIONS

Privacy. Your privacy is important to us. We will not share your information with any third party except as required by law or as necessary to complete an order placed by you with us. To respect your privacy, all information collected on this Site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned unless you consent otherwise. Please feel free to call or email us with any questions regarding our privacy policy.


Product Information. We make every effort to provide you with accurate information that is complete, reliable, current, or error-free. If a product offered by Bare Bones Broth Co. is not as described, your sole remedy is to return the product in unused condition for a refund.


Electronic Communications

By providing your email to Bare Bones Broth Co., you consent to receive communications from us electronically. Bare Bones Broth Co. may send occasional emails about changes to its services, newsletters or special offers. If you would like to opt-out of receiving such emails please send us an email stating that you do not wish to receive promotional communications. If you do opt-out, you will continue to receive non-promotional communications regarding the status of your orders or your account.


License and Proprietary Rights Copyright and Ownership

All Site content, design, text, graphics, and interfaces; the collection, selection, and arrangement thereof; and all software are the property of, or duly licensed to, Bare Bones Broth Co.  Consent is granted to view, electronically copy, and print in hard copy portions of this Site for the sole purpose of placing an order with Bare Bones Broth Co. for your use. Any other use of materials on this Site, including modification, distribution, or reproduction for purposes other than those noted above, without the prior written permission of Bare Bones Broth Co. is strictly prohibited. You acknowledge that Bare Bones Broth Co. remains the owners of such material and that you do not acquire any of those ownership rights by downloading copyrighted material. Bare Bones Broth Co. reserves the right to revoke this authorization at any time, and any use shall be discontinued immediately on written notice from Bare Bones Broth Co.