We stand by our products 100%. However, food (especially taste) is highly subjective. If you are unhappy with any of our products, we ask that you notify us within 30 days of the receipt of your order. For first-time orders only, we will issue a full refund for products you are unhappy with. In no event will a refund constitute an admission of any kind by Bare Bones. We reserve the right to fully investigate claims that we believe may be unfounded or fraudulent.
We do not accept returns, but we will issue a credit or refund for products that are damaged en route to their destination. To seek credit, please email us at firstname.lastname@example.org with the following information:
- Order number
- Damaged product item description
- Condition of damaged product upon arrival
- Date and time package was received