Frequently asked questions

Bone broth is properly made stock. Don’t let the marketing buzz and hype tell you any differently. Properly made stock consists of slow simmering bones and cartilage with veggies and aromatics to create a savory liquid rich in collagen. The term “bone broth” was born from the necessity to right a wrong. Since its inception, packaged broth and “stock” has been a flavorless commodity void of nutrition. Big food has never been kind to cooking traditions. Our foods potential has suffered as a result. With passion and commitment to integrity, packaged broths and stocks can bring us a whole lot more flavor and much needed nourishment.

Bare Bones is where flavor, function, and convenience intersect to deliver the future of nutrition.
We’re not about adding more or eliminating the things that you enjoy; we’re simply taking what you already love and making it work harder for you.

In a fast-paced world that is constantly telling us we’re not good enough, we’re not here to tell you how to live. And we’re certainly not here to sell you snake oil, magic bullets, cleanses, or detoxes.

Were just a crew of regular people who demand more from the stuff we put in our bodies, and we believe everyone deserves the same.

Bare Bones is sold directly to consumers on our website here and is in over 5,000 stores nationwide! To find Bare Bones at a store near you, head to our handy store locator. In stores, you can find us in the soup and broth aisle.

We’re thrilled you asked! Check out our wholesale page here and e-mail sales@barebonesbroh.com if you have any questions at all! We can’t wait to chat.

Hi, hello! We’d love to hear from you. Email us at hello@barebonesbroth.com and our customer happiness team will help you out.

We offer a 100% Happiness Guarantee. So, if you’re not blown away with the quality, taste and convenience of any of our products, please shoot us an email at hello@barebonesbroth.com within 30 days of your online purchase to request a refund (including shipping, if applicable). We can only offer refunds for your first try at a new flavor. We highly suggest ordering one of our variety packs first so you can discover your favorite flavor!

Proposition 65 requires businesses to provide warnings to California residents about exposures to chemicals that cause cancer, birth defects, or other reproductive harm. These chemicals can be found in products that California residents purchase, in their homes or workplaces, or may be released into the environment. By requiring that this information be provided, Proposition 65 enables California residents to make informed decisions about their exposures to these chemicals.

Orders with free standard shipping should arrive within 5-7 business after ordering. Orders with expedited shipping should arrive within 3 business days after ordering. If you provided an email address or phone number, you will receive a shipping notification once your order ships with your tracking number included.

Hurry! Our fulfillment team ships most orders within 1 hour during normal business hours. So there’s only a short window of time for us to edit or cancel your order before it ships. E-mail hello@barebonesbroth.com and we’ll do our best to help you out.

Unfortunately, we are unable to ship to Canada at this time, but let us know if you have a U.S. address, or friends or family here, that you pick up from. Several of our Canadian customers have arranged for this and it works out well.

Route's Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what.  Package Protection can be added during checkout.

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred at zero cost to you.

Need to file a claim? File here.

Our carriers ask that we wait 48 hours after delivery (excluding Sundays and holidays!) to file a claim. Sometimes orders will show up as delivered even though they’re still in transit. Check your tracking notification to see if the carrier gave a location where the package was left, and be sure to look there. After 48 hours, if you’re still not seeing your package, let us know at hello@barebonesbroth.com and we will take care of you!

Ugh, we are so sorry your order was damaged in transit!

To protect your order against damage that occurred during shipping, add Route Protect at checkout.

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.

You can file a claim with Route here.

If your order has defects or you suspect it was damaged during manufacturing, please contact us right away at hello@barebonesbroth.com with your order number, and we will be happy to work with you to remedy the situation.

Oops! We’re human and sometimes we goof up. Just reach out to us at hello@barebonesbroth.com, and we’ll correct the mistake right away!

We hate when that happens! To protect your order against loss or theft, add Package Protection at checkout.

If your order has not arrived, please file a claim with Route here.

If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.

You can also file a shipping issue here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

We get it! Our products aren't for everyone and taste is highly subjective, which is why we offer a 100% Happiness Guarantee.

So, if you’re not blown away with the quality, taste and convenience of any of our products, please shoot us an email at hello@barebonesbroth.com within 30 days of your online purchase to request a refund (including shipping, if applicable). We can only offer refunds for your first try at a new flavor. We highly suggest ordering one of our variety packs first so you can discover your favorite flavor!

Nutritionally, our liquid and instant bone broths are very similar. Both have 10g protein per cup. 

The one big difference between our liquid and instant broth is the presence of gelatin. Our liquid broth has a high gelatin content, which is great for culinary purposes, as it’s what gives body and thickness to sauces, soups, stews, etc. Gelatin is also the component of bone broth that has been known to aid in digestion and help nourish and heal the gut.

While our instant broth does contain naturally occurring collagen, it does not gel when cold. This is because the broth has been dehydrated and hydrolyzed into a powder so that it will have good solubility for quick and easy mixing with water.

If you’re looking for the gold standard, our liquid broth is for you, as it’s closest to homemade. We designed our instant broth to be a flavorful and convenient mix that delivers the same nutrition profile as bone broth.

Check out a short video from our founder preparing our instant bone broth here.

Our philosophy is to create great-tasting and nourishing foods using simple, high quality ingredients. As such, sodium is an essential nutrient for the human body.

When formulating our products, we always start low on salt and work our way to what we believe is the best taste. Because of the savory/umami expectation from consumers, it’s very difficult to create a broth that actually tastes good and that is truly low sodium.

For reference, there is roughly 300mg of sodium in just a pinch of salt. Our liquid broths contain around 270mg per cup, while our instant broths contain around 450mg per cup. A good portion of this sodium comes naturally from the ingredients (bones and vegetables) during the cooking process. We use salt as a tool for rounding out taste, adding just what is needed and no more.

We believe that cooking with salt provides significantly more benefit than harm, and we will continue to create products according to our Bare Bones philosophy of using only what is needed for best taste and nothing more.

Glad you asked! We have low sodium versions of our grass-fed beef and organic chicken liquid bone broths coming spring/summer 2022. Stay tuned!

Yes, the liquid broth can be safely frozen, although, it is shelf-stable for upwards of 18 months.

Although the pouch can be frozen, it is not technically designed for it.  If you decide to freeze your broth, we suggest transferring it to a freeze-safe container first.