Frequently Asked Questions
What Are You Shipping Options?
We ship with UPS and USPS.
How long will it take to receive my order?
Once you place your order, it’ll process within 1 business day. From there we’ll ship it out and send you your tracking number once it’s out the door. Give your tracking number 24 hours to update once you receive it, and then wait patiently for your order to arrive.
I need to change my order!
If you’d like to make a change to your order, including your shipping address, send us an email at firstname.lastname@example.org as soon as you can! We’ll do our best to catch your order before it ships out.
Can I edit or cancel my order once it’s been placed?
Hurry! There’s only a short window of time for us to edit or cancel your order. E-mail email@example.com and we’ll do our best to help you out.
How do I track my order?
You’ll receive a shipping confirmation with your tracking number as soon as your order ships out. Give that tracking number 24 hours to update once you receive it, and then you can follow your order on it’s journey to you.
Help! My package is missing!
If your package has been marked as delivered but you don’t see it on your doorstep, e-mail us at firstname.lastname@example.org and we’ll help track it down!
Do you have samples?
We aren't able to send out any samples at the moment! But we totally get it, so we do offer a 100% happiness guarantee in case you don’t love it. So give it a shot, and let us know what you think!
Do you offer discounts to military, first responders, and front line workers?
We do! We've partnered with GovX to offer military and first-responders. Sign in to you GovX account here, to get your discount code.
Why is Bare Bones more expensive than “regular” broth?
Even though Bare Bones may seem like it’s just regular broth, it is completely different. In fact, it’s nutritionally more similar to a high-end protein snack. This is because we slow simmer REAL bones for up to 18+ hours to extract protein, collagen, and nutrients that make a good broth so amazing.
Most packaged broths are made by rapidly boiling meat scraps (ew) to extract some flavor, resulting in a poor-tasting, nutritionally void liquid. Sure, you can cook with it, but it’s not providing the nourishment it should.
What is a 100% Warmth & Happiness Guarantee?
If you're not completely happy with our broth, we'll refund your first order in full.
Is Bare Bones non-GMO?
Yes, all of our ingredients are non-GMO.
What exactly are natural flavors?
Our natural flavors are a mixture of ingredients that only come from things found in nature, like spices, fruits, and plants. Like all of our ingredients, our natural flavors are non-GMO and don’t contain any artificial colors or preservatives.
How long does Bare Bones stay fresh?
Our products have an 18 month shelf-life at room temperature. Once opened, our classic bone broth will last 7-10 in the fridge.
Are Bare Bones broths gluten free?
All of our broths are Certified Gluten-Free, but are made in a shared facility. We test product in and product out, and can guarantee that we comply with the Gluten-Free Certification Organization's requirement to contain no more than 10 parts per million gluten.
Can I find Bare Bones products in stores near me?
Our products are available at many stores across the country. Check out our store locator here, to find a store near you!